Refund & Cancellation Policy

1. Order Cancellations

You may cancel an order free of charge at any time prior to packaging and dispatch. Once a tracking AWB has been generated, cancellation is no longer possible and the package will proceed through standard fulfillment.

2. Damaged or Defective Shipments

Because LockIn is an ingestible nutraceutical product, open containers cannot be returned for hygiene and regulatory safety reasons. However, if your order arrives damaged, defective, or with a broken seal:

• Notify us within 48 hours of delivery at contact@lockinpill.com.
• Attach photographs of the damaged shipping box, inner pouch, and outer courier label.
• Upon quick review, we will dispatch an immediate replacement at zero cost or issue a 100% refund.

3. Refund Processing

Approved refunds will be processed back to the original method of payment (UPI, credit/debit card, or net banking) within 5 to 7 business days, in compliance with Reserve Bank of India and payment settlement protocols.

4. Contact

All refund and return tickets are handled directly at contact@lockinpill.com.